Operations Consulting for Small Business Owners
Back-office chaos to clarity.
You've built the business. Now build the infrastructure to support it.
$200K+annual savings generated
183%client growth delivered
10+years building systems
Operations Consulting for Small Business Owners
You've built the business. Now build the infrastructure to support it.
What We Do
BOS documents how the business actually runs today, builds the system that fixes it, and tests it until it works in the real world. Not just in theory, and not a deck that sits in a folder.
We put what's actually happening into writing: where time gets lost, where handoffs break down, what's held together by memory instead of process.
The system gets built and wired together, not just recommended. Onboarding, client delivery, admin dashboards, whatever the business actually needs.
Every system gets run through real scenarios before it ships, not demoed once and called done.
Proven in the real world, not just in theory, then handed off with ongoing support whenever it needs to flex.
What Others Say
Cynthia has a rare ability to translate operational complexity into clear, actionable systems. She's the person you want when things need to actually work, not just look good on paper.
Josh Knell
Sr. Director of AI Operations, SchoolAI
Cynthia is the kind of operator you want in the room when things are complicated. She brings structure without bureaucracy and always keeps the real goal in focus.
Mari Nazary
Vice President, AP New Course Design, College Board
Working with Cynthia changed how I run my entire business. She didn't just build systems. She helped me see what was costing me the most and gave me real tools to get it back. My practice actually feels manageable now.
Tina R.
Founder, Y.A.M.S. Wellness
Services
BOS works with small business owners at every stage. Rates are scoped to the work and disclosed on the discovery call, not because they're a secret, but because what you actually need is always the conversation worth having first.
A focused diagnostic and roadmap session. We identify your biggest operational bottleneck and leave with a prioritized, actionable plan, not a document that sits in a folder.
Book a Discovery CallOne core system: built, documented, and handed off. Whether that's your onboarding process, client delivery flow, or something else entirely, we build it to run without you in the room.
Book a Discovery CallMultiple integrated systems plus ongoing support as you grow into them. For founders ready to build the operational infrastructure that supports a real team and a scaling business.
Book a Discovery CallOngoing Support
For clients who want a consistent ops partner in their corner. Monthly retainers keep your systems maintained, your team supported, and your business growing.
Systems I've Built
Custom Ordering Platform
A full ordering and admin platform for a custom bakery: online ordering, dashboard, SMS automation, and email marketing, all connected.
View the walkthrough →
Coaching Practice Platform
A complete coaching practice platform: client portal, lead pipeline, contract e-sign, and coach admin dashboard, built and handed off.
View the walkthrough →
Communications Platform
An owned communications platform for I AM Youth Development Center: contact CRM, email and SMS broadcast, automated sequences, and sign-up forms, all on one dashboard.
View the walkthrough →
About Cynthia
I'm Cynthia Jones, an operations leader with over a decade of experience building the systems, teams, and support structures that make organizations run. I've led Operations at coding bootcamps, online universities, and virtual education programs. I'm always at the intersection of people, process, and technology.
Now I bring that expertise directly to owners who are building businesses of their own. Because the same operational thinking that helped me generate $200K+ in annual savings and 183% client growth can help scale your business. These results scale all the way down to a business of one and can change everything.
Free Resource
The Operational Gaps Self-Audit is a free checklist that helps you identify exactly where your business is leaking time, money, and energy, so you know what to fix first.
Check your inbox. The audit is on its way.
Ready to Begin?
Stop doing everything yourself. Book a free discovery call and let's talk about what your business actually needs to run well.
Book a Discovery Call